Thursday, April 5, 2018
Paris Las Vegas
NVSSA Annual FREE Education Session
Open to ALL ISS World Expo Attendees
"Why the Golden Rule is Bad for Business"
Robert Chiti of Open Tech Alliance
Click here to learn more about Robert!
Session Description: Robert will attempt to change the way you think about a concept you have always believed in – The Golden Rule. The session will explain why building your customer service strategy on the Golden Rule is bad for your business. You will learn why understanding how your prospects and customer like their coffee is the key to providing customer service to today’s consumer. You will also hear results of a consumer study that claim trying to WOW your customer is a mistake. Robert’s presentation is based on the book “The Platinum Rule” by Dr. Tony Alessandra and Michael O’Connor.